1. Refund Eligibility

You may be eligible for a refund or replacement if:

• Received a damaged or defective product
• Wrong product was delivered
• Items are missing from your order
• Product has quality or expiry issues
• Order was not delivered due to our service issue

2. Non-Refundable Cases

Refunds are not available in the following situations:

• Change of mind after purchase
• Opened, used, or partially consumed products
• Incorrect product usage
• Allergic reactions or personal dissatisfaction
• Wrong delivery address provided

3. Refund Request Process

Customers must contact us within 7 days of receiving the product. Please share the following details:

• Customer Name
• Order Number
• Issue Description
• Photos/Videos (if product is damaged)

4. Refund Approval

Once your request is received, our team will review it and respond within 5–7 business days. Approved refunds will be credited to the original payment method.

5. Order Cancellation

Orders can be canceled before shipment. Once shipped, cancellation may not be possible depending on order status.

6. Replacement Policy

In some cases, we may provide a replacement product instead of a refund, depending on the issue and product condition.

7. Non-Refundable Items

The following items may not qualify for refunds:

• Opened or used personal care products
• Promotional or clearance sale items
• Gift cards or special offers
• Products damaged due to misuse

8. Policy Updates

Kesika Naturals may update this Refund Policy anytime. Updated changes will be available on this page.

9. Contact Us

Need help with refunds or returns? Feel free to contact us.